Live / Casino
This policy sets out exactly how best66 handles the personal information tied to your account — from the moment you log in to every transaction processed through FPX or Bank Transfer. Access and eligibility depend on local law and apply only where permitted in your region.
When you open an account, we collect the details you submit during registration — your name, contact information and account credentials. Each time you make a deposit or withdrawal through FPX or Bank Transfer, a transaction record is created and linked to your wallet. We also collect device and session data, such as the browser type and IP address used to access the platform, to protect your account from unauthorised access. Cookies and similar tools are used to keep your session active and to remember your display preferences between visits. We do not sell your personal data to third parties. Where we share data with payment processors or verification services, we do so only to complete the transaction or comply with an applicable obligation. The information we hold is kept for as long as your account remains active and for any period required by applicable regulations. You can request a record of what we hold at any time through the support channel. Any updates to this policy will be reflected in the version shown on this page.
This policy applies specifically to information processed through best66's platform. It covers account access, wallet transactions, site interaction data and support communications. It does not extend to third-party services you reach from external links — those services operate under their own terms.
Login credentials, session activity and device identifiers linked to your account fall under this policy. We handle this data to keep your account secure and to verify identity when access is requested from an unfamiliar device.
Deposit and withdrawal records processed through FPX or Bank Transfer are stored against your account. Transaction history is visible in your account dashboard after login and is covered by the data-handling terms in this policy.
Page visits, session duration and click paths are collected through standard analytics tools. This data is used in aggregate to improve navigation and is not tied to individual account profiles for marketing purposes without your consent.
Links from this site may lead to external payment processors or partner pages. Once you leave best66's platform, this policy no longer applies. Check the privacy terms of any third-party service before submitting personal information there.
Your account data does not just sit in a system — there are concrete steps available to you at any point. If you want to see the personal information held against your account, raise a request through the live chat or email support channel and the relevant record will be retrieved for your review. Should any detail be incorrect — a misspelled name, an outdated contact number — the correction process starts at the account settings page, where editable fields are clearly labelled. For questions about how a specific piece of data is used, the support team can give a direct answer tied to your account rather than a generic response. Where you wish to raise a formal concern about how your data has been handled, the same support channel is the correct first contact. Response times depend on the complexity of the request, but all queries are acknowledged and tracked.
Submit a data-access request through live chat or email support. Specify which account records you need, and the team will retrieve and share them with you directly.
Editable fields in the account settings page let you update contact information. For name corrections or identity-linked changes, contact support directly with the relevant documentation.
If a specific data practice is unclear — for example, how a Bank Transfer record is stored — send your question through email support for a direct, account-specific response.
Where local law permits, you may request deletion of certain personal data. Use the support contact form and state clearly what you are requesting. The team will confirm what can be actioned within applicable regulations.
For any query related to this privacy policy — data access, correction requests or a concern about how information has been handled — the following contact routes are available. Use the channel that suits how quickly you need a response.
The quickest path for account-specific questions. Open the chat widget from any page while logged in and ask about a data record, a transaction history entry or a policy detail.
For formal requests — data access, correction or removal — email gives you a written record of the exchange. State your account details and the specific request clearly so the team can action it accurately.
The help section inside your account covers common data and privacy questions with step-by-step instructions. Check there first before raising a ticket — many answers are already documented for your account type.
Security and transparency sit at the core of how account data is managed on this platform. Encryption is applied to data in transit and at rest, covering your login session, wallet balance and transaction records including FPX and Bank Transfer entries. Cookies used on the site are limited to session management and preference retention — no third-party advertising cookies are placed without a clear notice. Data retention follows the periods required by applicable regulations; when an account is closed, records are handled in line with those requirements. If any part of this policy changes, the updated version is published on this page with no prior version removed from your ability to request it. Every concern about data handling has a trackable path through the support team.
All data exchanged between your device and the platform — including FPX payment steps and account login — is encrypted. The connection standard applied is shown in your browser's address bar during any session.
Cookies keep your session active and store display preferences. Session cookies expire when you close the browser. No advertising-network cookies are set without a visible consent notice on the page.
Account and transaction records are retained for the period required under applicable regulations. When you request deletion of data that is eligible for removal, the team confirms the action taken and the timeframe in writing.
Any material change to this policy is published on this page. The date of the latest revision is shown at the top of the document. Continuing to use the platform after a published change means the updated terms apply to your account.
Below are the questions most commonly raised about how personal data is handled on this platform. Each answer is specific to how best66 operates — not a generic template response.
Registration collects your name, contact details and login credentials. Once active, your account also holds transaction records for FPX and Bank Transfer activity, device session data and any communications you send through support channels. You can request a full summary of what is held at any time.
Yes. Submit a data-access request through live chat or email support and state your account details clearly. The team retrieves the relevant records and shares them with you directly. There is no charge for a standard access request.
Contact details and display preferences can be updated in the account settings page. For identity-linked corrections — such as a name change — raise the request through email support and include any documentation the team asks for. Changes are confirmed in writing once processed.
Every deposit and withdrawal processed through FPX or Bank Transfer is recorded and linked to your account wallet. Records are held for the period required by applicable regulations. The current state of your transaction history is visible in the account dashboard after login.
Data is shared only where necessary to process a transaction or meet a regulatory obligation — for example, passing payment details to an FPX processor to complete a deposit. Personal data is not sold. Any third party receiving data is bound by the same handling standards we apply internally.
Contact the support team through live chat or email support and describe the concern clearly, including your account reference. All concerns are logged and tracked. Where local law provides additional avenues for escalation, those routes remain open to you regardless of the outcome here.